Salon Policies

BOOKING APPOINTMENTS

With booking your appointment through Square, pay attention to the information that you provide when creating your profile. 

It is HIGHLY RECOMMENDED to provide your best contact cellular number and a personal (not work) email. 

You will receive a confirmation text and email from Square for your scheduled appointment day.  

Square will first notify you to confirm your scheduled appointment day 72 hours, then 48 hours, and then the last 24 hours before your scheduled appointment day.

If you confirm your scheduled appointment day on either of those reminders Square will note that your appointment has been CONFIRMED by you.

IT IS EXTREMELY IMPORTANT TO CONFIRM YOUR APPOINTMENT DAY.

If you have NOT CONFIRMED your scheduled appointment day by the time the last 24 hour reminder, YOUR APPOINTMENT WILL BE CANCELLED, as it was not confirmed by you.

 

CANCELLATIONS & RESCHEDUING

I book a solid amount of time for each client and always appreciate 48 hours notice in the event you would like to cancel so that I may offer the time to another client.

THIS IS VERY IMPORTANT:  If you have to cancel or reschedule your appointment you will have to wait until the next booking schedule becomes available. You are welcome to frequently check the online booking scheduler for last minute openings due to cancellations or reschedules. IT IS YOUR RESPONSIBILITY TO CANCEL &/OR REBOOK ONLINE, NOT MINE.

 

SICK POLICY

If you are any of the following- sick, have cold like symptoms, have the flu, have flu like symptoms, feel under the weather, DO NOT come into the salon.

If you have traveled to any of the countries affected by the Coronavirus I urge you to contact me PRIOR to your scheduled appointment.

I have the responsibility to keep my guests safe & healthy, along with my family & myself safe & healthy. You, the client, & myself have to both play our parts in keeping EVERYONE SAFE.

At the time of your appointment if you present any visible illness or respiratory symptoms I will NOT BE ABLE TO PROVIDE SERVICES TO YOU. You will be kindly asked to LEAVE & RESCHEDULE YOUR APPOINTMENT. I have the liberty to cancel or reschedule your appointment if you do come to your appointment sick.

I myself am a working mother of 2 very busy children and on very rare occasions, I may have to cancel and reschedule your appointment due to unforeseen circumstances. If this should happen, I will make every effort to move your appointment to an alternative time.

COVID-19 (CORONAVIRUS) PROTOCOL

I'm only taking 1 guest in the salon at a time and ask that you wait in the hall until I am finished with the previous guest. I always use EPA-registered hospital grade disinfectant after every client that comes in the salon. My salon tools are also sanitized in the same solution. I'll also be spraying even all touched surfaces after each guest. 

 

When you enter the salon you'll need to wash your hands, put on the disposable booties & use the sanitizer provided as a preventative measure  before I start providing your services. This will be salon COVID-19 protocol until further notice.

If I do not feel well, I will not come to work to expose everyone to what I have. I urge you as guests to be courteous & mindful to do the same. If you are presenting symptoms of being sick or having respiratory illness when you come in for your appointment I will NOT be able to service you. This is especially important for those who travel from far way to receive services. I will kindly ask you to leave & will reschedule you when you are feeling fully well. 

 

Keep in mind that I have the liberty to cancel your services for that day if you do decide to come in for your services sick. That is out of courtesy & respect for my family, myself, & my other guests. 

To conclude, you MUST reschedule your appointments if you are any of the following: sick, have cold like symptoms, have the flu, have flu like symptoms, feel under the weather, or have respiratory illness. 

 

If you have traveled to any of the countries or cities affected by the Coronavirus I urge you to email me 72 hours PRIOR to your scheduled appointment so you can be rescheduled.

If you ignore this policy and show up sick your appointment WILL BE cancelled without fail and you WILL have to pay for the appointment. 

 

LATENESS

THIS IS VERY IMPORTANT:

If you are 15 minutes OR more late to your scheduled appointment day, I HAVE THE LIBERTY TO CANCEL/ RESCHEDULE YOUR APPOINTMENT.

The time allotted for my appointments is for my guests to have the best experience with me. I have to ensure that my next guest's appointment will be accommodated on time so my late policy is as stated above. 

On the day of your appointment if you are running late or have an emergency, please call email me. 

Thank you for understanding. 

 

NO SHOW

No show appointments will NOT be tolerated. 

If you do not show up for your scheduled appointment day, that is considered a no show appointment. The no show will be noted and you will be charged 100% in Square. 

To be able to schedule future appointments, a full 100% non-refundable deposit for the no show appointment PLUS the requested appointment will be required when requesting to book and that is non-negotiable or you'll be blocked from the system.  

 

NEW GUESTS

All new guests are required to book a New guest service

 

 

BOOKING FEE

A $50 or 50% appointment booking fee is DUE BEFORE booking certain services or within 4 hours of receiving your invoice. Be sure to read the service description to see if it's required.

Your booking fee will go towards your scheduled service. The remaining balance of your service will be due at the time of your appointment. 

PLEASE TAKE NOTE: If your deposit is not paid in the allotted 4 hour time frame, your appointment will be automatically cancelled and offered to another client. 

Please take note of the appointment booking fee return policy. 

If you provide 48 hours or more of notice of cancellation of your scheduled appointment time your booking fee will be credited to your salon account for future appointments . 

If there is less than 48 hours within cancelling your scheduled appointment time, your appointment deposit is non refundable. 

Thank you for understanding.