Salon Policies
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BOOKING APPOINTMENTS
When booking your appointment through Square, pay attention to the information that you provide when creating your profile. Please add your debit or credit card on file. Don't worry your card will not be charged unless we have consent to charge it.
Provide your best contact, cellular number and a personal (not work) email.
You will receive a confirmation text and email from Square for your scheduled appointment day.
Square will first notify you to confirm your scheduled appointment day 72 hours, then 24 hours, and then the last 2 hours before your scheduled appointment day.
If you confirm your scheduled appointment day on either of those reminders Square will note that your appointment has been confirmed by you.
IT IS EXTREMELY IMPORTANT TO CONFIRM YOUR APPOINTMENT DAY.
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CANCELLATIONS & RESCHEDULING
I book a solid amount of time for each client and always appreciate 48 hours notice in the event you would like to cancel so that I may offer the time to another client.
THIS IS VERY IMPORTANT: If you have to cancel or reschedule your appointment you will have to wait until the next booking schedule becomes available. You are welcome to frequently check the online booking scheduler for last minute openings due to cancellations or reschedules. IT IS YOUR RESPONSIBILITY TO CANCEL &/OR REBOOK ONLINE.
SICK POLICY
If you are any of the following- sick, have cold like symptoms, have the flu, have flu like symptoms, feel under the weather, DO NOT come into the salon.
If you have traveled to any of the countries affected by the Coronavirus I urge you to contact me PRIOR to your scheduled appointment.
I have the responsibility to keep my guests safe & healthy, along with my family & myself safe & healthy. You, the client, & myself have to both play our parts in keeping EVERYONE SAFE.
At the time of your appointment if you present any visible illness or respiratory symptoms I will NOT BE ABLE TO PROVIDE SERVICES TO YOU. You will be kindly asked to LEAVE & RESCHEDULE YOUR APPOINTMENT. I have the liberty to cancel or reschedule your appointment if you do come to your appointment sick.
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LATENESS
If you're running late please email me. If you are 15 minutes + late to your scheduled appointment you 'll either have to wait an be put into the rotation, shorten your appointment because I may not be able to squeeze in due to your tardiness or you may have to reschedule.
The time allotted for my appointments is for my guests to have the best experience with me. I have to ensure that my next guest's appointment will be accommodated on time so my late policy is as stated above.
NEW GUESTS APPOINTMENTS
All new guests are required to book a New Guest service and pay booking fee. If you have not had in salon services in over 4 months, a New Guest service is required for rebooking. NO EXCEPTIONS
BOOKING FEE
A non-refundable $50 appointment booking fee is DUE at the time of booking. Be sure to read the service description to see if it's required. Your booking fee will go towards your scheduled service. The remaining balance of your service will be due at the time of your appointment.
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PLEASE TAKE NOTE: If your deposit is not paid in the allotted 2 hour time frame, your appointment will be automatically cancelled and offered to another client.
Please take note of the appointment booking fee return policy.
If you provide 48 hours or more of notice of cancellation of your scheduled appointment time your booking fee will be credited to your salon account for future appointments .
If there is less than 48 hours within cancelling your scheduled appointment time, your appointment deposit is non refundable and the late cancellation fee must be paid before booking your next appointment.
If your late cancellation/no show fee isn't paid then you will be blocked from booking another appointment with the salon.
These are the Freshly Rooted Salon policies and are subject to change without notice. Thank you for understanding.