Salon Policies
NEW GUESTS APPOINTMENTS
All new guests are required to book a New Guest service. If you have not had in salon services in over 4 months, a New Guest service is required for rebooking. No exceptions.
BOOKING APPOINTMENTS
When booking your appointment through Square, pay attention to the information that you provide when creating your profile. Your debit or credit card on file is required to secure an appointment. Don't worry, your card will not be charged unless we have consent to charge it.
Provide your best contact, cell number and a personal (not work) email.
You will receive a confirmation text and email from Square for your scheduled appointment day.
Square will first notify you to confirm your scheduled appointment day 72 hours, then 24 hours, and then the last 2 hours before your scheduled appointment day.
If you confirm your scheduled appointment day on either of those reminders Square will note that your appointment has been confirmed by you.
We will prebook your next appointment at the close of your current appointment but it is your responsibility to book appointments online if you choose not to prebook.
f you're not signed up for newsletters or waitlist you're welcome to frequently check the online booking scheduler for last minute openings due to cancellations or reschedules.
BOOKING FEE
A booking fee is due at the time of booking a corrective color service. The fee amount will be discussed after we've consulted in salon. Your booking fee will go towards your total scheduled service. The remaining balance of your service will be due at the time of your appointment.
If your fee is not paid within 48hrs of the invoice your color appointment will not be reserved.
LATE CANCELLATIONS, NO SHOWS & RESCHEDULING
In order to continue providing the best scheduling options to my guests, I require 48 hours notice if you need to cancel. This possibly allows me enough time to offer the time to another guest. It is your responsibility to cancel or reschedule online.
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If you cancel your appointment with less than 48 hours notice for a scheduled appointment you will be charged $75
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If you cancel your appointment for any reason including expected illness, unsafe weather conditions, power outrage, or other force majeure events with less than 48 hours notice, you will be charged $75 as I will not be able to fill your booking in time, which causes a financial hardship on me and my family. The way to avoid these charges is to be sure you arrive on time or cancel your appointment with more than 48 hours notice.
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If I cancel an appointment for any reason including unexpected illness, unsafe weather conditions, power outages, or other force majeure events with less than 48 hours notice, a service credit in the amount of $75 will be added to your guest profile and applied at your next visit. I will make every attempt to reschedule you back on my calendar within 10 days of the missed appointment.
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If you no show for a scheduled appointment you will be charged 50%
Your payment may be made with your credit card on file or via invoice. Once you've paid the cancellation fee, I will remove the restriction placed on your account and you'll be able to secure your next appointment. This cancellation fee is not a credit towards your next appointment.
We're typically booked out 3 or more weeks so you will have to wait sometime to get scheduled back in my calendar.
Here at Freshly Rooted Salon we understand that emergencies happen that prevent a 24 hour notice for cancelling or rescheduling your appointment. The stylist and the guests are given two (2) grace appointments a year for last minute schedule changes and cancellations. We reserve the right to refuse or discontinue service.
SICKNESS
If you are feeling under the weather (cold, flu or any other contagious illness) please do not come into the salon.
I have a responsibility to keep myself, my family, staff and guests safe & healthy. We have to play both of our parts in keep our community safe.
I have the liberty to cancel or reschedule your appointment if you do come to your appointment sick and you will be kindly asked to reschedule.
LATENESS
If you're running late please email me. If you are 15 minutes + late to your scheduled appointment you may have to wait in line or have a your appointment shorten because I may not be able to squeeze in due to your tardiness or you may have to reschedule.
The time allotted for my appointments is for my guests to have the best experience with me. I have to ensure that my next guest's appointment will be accommodated on time so my late policy is as stated above.
REWARDS
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Eligible to redeem points for a $20 service credit once you've accrued 30 points.
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Points are not redeemable for cash.
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Tier 2 becomes activation after 2 years of loyalty
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Both tiers become inactive after 6 months without an appointment
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We reserve the right to cancel and/or change the program at any time.
REDO
I strive to offer my guest the highest level of guest satisfaction. If you are having challenges with your cut, color or style, let me know within 7 days of your visit. If after reviewing your consultation form that we completed together, I can see that I missed the mark in the execution of your services, I'm happy to correct the issue with no additional charge
However, if you're simply looking for a different result than what was agreed upon in the consultation I am happy to quote you a refinement rate, this will allow us to shift your look based on your new goals.
Every effort will be made to get you back into the salon within 7 days for your redo request.
Please note that if you don't notify us within 3 days of your dissatisfaction, the policy becomes null and void and any requested changes will be billed according to my service menu.
These are the Freshly Rooted Salon policies and are subject to change without notice. Thank you for understanding.